Frequently Asked Questions
Non-personalised orders are usually processed within 1–2 business days. Personalised orders are prepared within 4–8 business days before dispatch.
Once dispatched, delivery within Australia typically takes 10–20 business days. For personalised orders, the total estimated timeframe is approximately 14–28 business days from ordering.
Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays or peak shipping periods.
Yes. Once your order has been placed, you'll receive a confirmation email in your inbox.
If you don't see it, please check your spam or junk folder. If you still can't find it, feel free to contact our Customer Support team and we'll be happy to assist you.
Email: support@ariajewelry.shop
Yes! We offer FREE premium shipping on orders over $99 because we value our customers and are committed to providing the best possible shopping experience.
Eligible non-personalised items can be returned within 30 days of delivery for change of mind if they are unused and in their original condition.
Personalised items are not eligible for change-of-mind returns unless faulty or not as described. If you would like to request a return, please contact our Customer Support team within 30 days of receiving your order and we'll guide you through the process.
You can track your order by entering your order number or the email address used to place your order on our Track Your Order page.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. From there, you can follow your package every step of the way until it arrives at your door.
We offer a secure and convenient checkout with the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
All payments are processed securely using encrypted payment technology to protect your personal and payment information.