Refund policy

We want you to love your Aria Jewelry piece. If something isn’t right, we’re here to help.

30-Day Change-of-Mind Returns

Eligible non-personalised items may be returned or exchanged within 30 days of delivery.

Items must be unused, unworn and in their original condition and packaging.

To request a return, email support@ariajewelry.shop with your order number, the item concerned, the reason for the return and clear photos of the item.

We may request proof of purchase or additional information reasonably required to assess the request.

If approved, we will provide return instructions and the applicable return address. Please do not send an item back before contacting us.

Customers are responsible for change-of-mind return shipping costs and, for exchanges, any applicable re-delivery costs. Original shipping charges, if any, are non-refundable for change-of-mind returns.

Personalised Items

Personalised and custom-made items cannot be cancelled, returned or exchanged for change of mind once production has commenced.

Please check all names, initials, dates, sizes, inscriptions and other personalisation details carefully before ordering. Errors resulting from information supplied incorrectly by the customer are not considered product defects.

This does not affect your rights where we supplied the item incorrectly or where the item is faulty, damaged or not as described.

Faulty, Damaged or Not-as-Described Items

If an item is faulty, damaged or materially different from what you ordered or what was described, contact support@ariajewelry.shop with your order details and clear photos showing the issue.

We may inspect or assess the item before determining the appropriate remedy.

Where a return is required, we will provide return instructions. If the product is confirmed to have a fault, reasonable return shipping costs will be reimbursed where required by Australian Consumer Law.

Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time after the refund has been issued.

1-Year Quality Guarantee

Aria Jewelry offers a 1-Year Quality Guarantee on our jewellery.

If you experience a manufacturing or quality issue within one year of receiving your item, please contact us at support@ariajewelry.shop with your order details and clear photographs showing the issue.

We will assess your claim and advise you of the available resolution.

This guarantee does not cover normal wear and tear, accidental damage, misuse, improper storage or care, loss, theft, or damage caused by unauthorised repairs or alterations.

The 1-Year Quality Guarantee is provided in addition to, and does not replace or limit, your rights and remedies under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Order Changes & Cancellations

Contact support@ariajewelry.shop as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations once processing or production has commenced. Personalised orders cannot be cancelled for change of mind once production has commenced.

Contact

Email: support@ariajewelry.shop